When a booking is made for the first time with K9 Walkers, a suitable time will be arranged to visit the client and their pet prior to any scheduled visits. This first visit is free of charge and dog walking bookings include a 15 minute walk for the dog.
At this initial visit, a Customer Information and Booking Form will be completed to obtain detailed information about the pet, their routine and the services required. Any specific instructions will be noted to ensure we have a comprehensive guide to the pet and services we are providing. This is also an opportunity for us to answer any questions the client may have.
If required, the client should have a house or gate key ready to leave with us.